Shipping & Delivery
Last updated: 05-04-2026
Overview
| Shipping | Free on all orders |
| Delivery time | 5–12 business days from order date |
| We ship to | Australia |
| GST & customs | Fully prepaid – nothing to pay on delivery |
| Order tracking | Emailed to you once your parcel ships |
Where Do We Deliver?
We deliver to addresses within Australia.
Delivery Times
Processing time: [1–2] business days Delivery time: 5–12 business days from order date
Once your parcel has shipped, you'll receive an email with a tracking number.
Delivery times are estimates. They may be longer around public holidays, due to carrier delays, or due to unusual weather conditions. Delivery to remote areas may take somewhat longer. If your order is delayed, we'll reach out to you.
Shipping Costs
Shipping is free on all orders. No additional shipping fees are added at checkout.
GST & Customs
Our products are shipped from our supplier outside Australia. GST and any applicable import duties are prepaid and included in the price shown in the store.
This means there's nothing to pay on delivery — no GST, customs duties, or carrier fees. The price at checkout is final.
Carriers
We work with contracted shipping partners. Which carrier delivers your parcel will be shown in your tracking email.
If You're Not Home
If no one is home at the time of delivery, the carrier will usually do one of the following:
- Attempt delivery again the next business day
- Leave a notice with details of where you can collect your parcel — usually at the nearest post office or parcel collection point
Always check your parcel status via the link in your tracking email.
Delayed, Lost, or Damaged Parcels
If your parcel is delayed, lost, or arrives damaged, email us at support@bellarashop.com with your order number — and if the packaging or product is damaged, please include a few photos.
We'll sort it out: either by sending a replacement or issuing a refund.
Incorrect Address
Please check your delivery address before completing your purchase. If it's incorrect, email us as soon as possible at support@bellarashop.com — if we can correct it before the parcel ships, we'll do so free of charge.
If the parcel has already been shipped to an incorrect address that you provided, unfortunately we cannot guarantee that it can be redirected.
Contact
Lonavo VOF, KvK: 95018190, VAT: NL866973849B01 Email: support@bellarashop.com
Customer service responds within 1–2 business days.