Returns & Exchanges
Last updated: 07-04-2026
At Bellara, we want you to be happy with your purchase. Below you'll find how to cancel an order, return an item, or exchange it.
Overview
| Change-of-mind return window | 30 days from delivery (our policy) |
| Exchange for size or colour | You only pay $15 AUD to ship the new item |
| Change-of-mind return | Return shipping costs are paid by you |
| Faulty or incorrect item | We send a free replacement — no need to return the faulty item |
| Refunds | Within 14 days of us receiving your return, or proof it was sent |
Change-of-Mind Returns
We offer a 30-day change-of-mind return window from the date of delivery. This is a Bellara store policy, offered on top of your rights under the Australian Consumer Law (ACL) — it does not replace them.
You don't need to give a reason. Just contact us within 30 days at support@bellarashop.com with your order number.
Trying the product on. You can try the product on the way you would in a physical store. Trying on a bra to check size and fit does not affect your ability to return it.
If a product has been used beyond what's necessary to check its features and fit, we may deduct an amount from your refund to reflect the reduction in value. If this applies, we'll always tell you the amount and the reason.
Who pays for return shipping? For change-of-mind returns, return shipping costs are paid by you. We'll refund the price of the product plus the cost of the cheapest standard delivery option offered at the time of your order.
Exchanges (Size or Colour)
Wrong size, or want a different colour? You can exchange your item within 30 days of delivery.
For an exchange, you only pay $15 AUD to ship the new item. We don't charge any other exchange fees.
- You pay $15 AUD for shipping the replacement product.
- We don't charge anything extra for the replacement item itself.
- Email support@bellarashop.com with your order number and the size or colour you'd like instead.
- We'll then send you the details and instructions for the exchange.
Exchange requests must be made within 30 days of delivery.
Faulty, Damaged, or Incorrect Items
Received a faulty or damaged item, or something different from what you ordered? Email support@bellarashop.com with your order number and a few clear photos.
We'll send you a free replacement — in this case, you don't pay the $15 AUD shipping fee, and you don't need to return the faulty or incorrect item.
If you'd prefer a refund instead, we'll refund the full amount, including any applicable shipping costs.
How It Works
- Contact us at support@bellarashop.com with your order number, and let us know whether you'd like a return, an exchange, or to report a faulty item.
- For a size or colour exchange, you only pay $15 AUD to ship the replacement.
- We'll respond within 1–2 business days with the details and next steps.
- If a return is needed, pack the item securely. Use the original packaging if possible, and make sure the item won't be damaged in transit.
- If a return is needed, send the item to the address we provide. Keep proof of postage for your records.
Please don't send items back without contacting us first — otherwise we can't guarantee your return will be matched to your order.
Refunds
We'll refund your payment within 14 days of receiving your returned item, or after you show proof it was sent back — whichever happens first.
Refunds are issued to the original payment method used for the purchase, unless we agree otherwise. We don't charge any additional fees for processing a refund.
For a partial return from a bundle deal (e.g. a 3-pack), the price of the items you keep will be recalculated based on the price applicable to that quantity.
Cancelling an Order
Changed your mind before your order has shipped? Email us as soon as possible at support@bellarashop.com. We'll cancel the order and refund you in full.
If your order has already shipped, you can use the change-of-mind return process described above.
Items That Can't Be Returned
For hygiene reasons, some products may be excluded from the change-of-mind return option. If this applies to a specific product, it will always be clearly stated on the product page before you complete your purchase. This exclusion does not apply where the item is faulty, not fit for purpose, or not as described.
Your Rights Under the Australian Consumer Law
This policy does not limit your rights under the Australian Consumer Law (ACL). If a product has a major failure (for example, it's faulty, unsafe, or significantly different from how it was described), you're entitled to choose between a refund, a replacement, or compensation for any drop in value, in addition to compensation for other reasonably foreseeable loss or damage. For a minor failure, we can choose to remedy the problem by repair, replacement, or refund.
The $15 AUD shipping fee for a voluntary size or colour exchange does not apply, and does not affect your rights, where a product is faulty, damaged, or incorrectly delivered.
Contact
Bellara (Lonavo VOF) KvK: 95018190 VAT: NL866973849B01 Email: support@bellarashop.com
Our customer service team responds within 1–2 business days.