Return & Refund Policy

Last updated: 26 October 2026

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase (your order number is enough).

To start a return, you can contact us at info@arthurandevie.com.

If your return is accepted, we'll send you the return address and instructions on how and where to send your package. Return shipping costs are paid by the customer, unless the item is faulty, damaged or not what you ordered. We recommend using a tracked shipping service. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@arthurandevie.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In that case we will send you a replacement free of charge or give you a full refund, and you do not pay any return costs. This does not affect your rights under the Consumer Rights Act 2015.

Exceptions / non-returnable items

For hygiene reasons, underwear, swimwear and earrings can only be returned if they are unworn and the hygiene seal or protective packaging is still intact. Gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Sale items can be returned under the same conditions as full-price items.

Exchanges

Need a different size or colour? We are happy to exchange your item within 30 days of delivery. Email us at info@arthurandevie.com with your order number and the size or colour you would like. We will send you the return instructions, and once your return has been received and approved, we ship the replacement item to you free of charge. Exchanges are subject to availability; if the item you want is out of stock, we will refund you in full instead.

Items sent for exchange must meet the same conditions as returns. Return shipping costs for exchanges are paid by the customer.

UK 14-day cancellation right

Notwithstanding the above, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, for any reason and without a justification. Our 30-day return policy extends this period and does not affect your statutory rights. To cancel, simply email us, or send us the model cancellation form below.

Model cancellation form (only complete and return this form if you wish to cancel your order):
To: Lonavo VOF (Arthur & Evie), Augustijnenstraat 7, 7011 BX Gaanderen, The Netherlands, info@arthurandevie.com
I hereby give notice that I cancel my contract for the sale of the following goods: ……………
Ordered on / received on: ……………
Order number: ……………
Name: ……………
Address: ……………
Date: ……………

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@arthurandevie.com.

Contact Information

Store name: Arthur & Evie
Company name: Lonavo VOF
Company address: Augustijnenstraat 7, 7011 BX Gaanderen, The Netherlands
Chamber of Commerce (KvK): 95018190
VAT number: NL866973849B01
Email: info@arthurandevie.com

Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.